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Wi-Fi Set Up & App Connectivity Issues

Troubleshooting

  • If you encounter difficulties during the Wi-Fi setup:

    • Verify all App permissions are enabled in your phone settings.
    • Move the Chiller closer to the router to ensure a strong signal.
    • Restart the router to resolve potential connectivity issues.
    • Restart the Chiller to refresh its network settings.

  • If Wi-Fi provisioning fails, follow these steps to resolve the issue:

    • Verify Mobile App Permissions

      • Navigate to your phone's Settings for the Ice Barrel mobile app and ensure that all permissions are enabled (especially Local Network access and Location)
        Chiller-iOS-setting.png

    • iPhone Limit IP Address Tracking

      • In your iOS Settings App (if you're using an iPhone), navigate to Wi-Fi > your Wi-Fi Network and toggle "Limit IP Address Tracking" - try turning it off it is currently turned on, try turning it on if it is currently off
        Chiller-WiFi-setting-limit-IP.png

    • Confirm Network Compatibility

      • Ensure that both your phone and Chiller are connecting to a 2.4GHz Wi-Fi network, as this is the supported frequency for the Chiller (note that most modern wireless routers will automatically switch your device between 2.4GHz & 5GHz, but some have 2 separate networks, usually one is labeled 5GHz).

    • Check Signal Strength

      • Move the Chiller closer to the router to ensure a strong signal.
      • If your phone does not have full bars of Wi-Fi when you're standing by the Chiller, then the Chiller also does not have full signal strength and the setup won't work.
      • Ensure there are no physical obstructions or electronic devices causing interference.

    • Restart Devices

      • Restart the router to refresh its network settings.
      • Restart the Chiller to reset its network connection.

    • Verify Wi-Fi Credentials

      • Double-check that the Wi-Fi password entered is correct. Passwords are case-sensitive.
      • Ensure the correct Wi-Fi network is selected, avoiding similar network names

    • Router Connectivity

      • Verify that your router has an active internet connection by connecting another device to the same network and attempting to access the internet

    • Reattempt Provisioning

      • Tap 'Retry' in the app to start the provisioning process again.
      • During the provisioning process, accept both prompts to join the network provided by the Chiller.

    • Manually Enter the 4-digit PIN:

      • If scanning the QR code fails, manually enter the 4-digit PIN as displayed on the Chiller’s screen.

    • Test a Different Wi-Fi Network:

      • Try connecting the Chiller to a different Wi-Fi network to determine if the issue is with the network settings.
      • You can use a mobile phone hotspot as a temporary test to get the Chiller online. Note that you will need to update the Wi-Fi settings to your home network afterward for constant connectivity. 

    • Check Router Settings:

      • Ensure that the router settings do not have any restrictions or firewall settings that could block the Chiller from connecting.
      • Disable any network isolation settings that may prevent devices from communicating.

    • Update Router Firmware:

      • Ensure your router's firmware is up to date, as outdated firmware can cause connectivity issues.

    • Contact Support:

      • If the issue persists, please contact our support team through the chat for further assistance. Provide details of the steps you have already taken to help expedite the troubleshooting process.

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