Skip to main content
Wi-Fi Set Up & App Connectivity Issues
Troubleshooting
-
If you encounter difficulties during the Wi-Fi setup:
- Verify all App permissions are enabled in your phone settings.
- Move the Chiller closer to the router to ensure a strong signal.
- Restart the router to resolve potential connectivity issues.
- Restart the Chiller to refresh its network settings.
-
If Wi-Fi provisioning fails, follow these steps to resolve the issue:
-
Verify Mobile App Permissions
- Navigate to your phone's Settings for the Ice Barrel mobile app and ensure that all permissions are enabled (especially Local Network access and Location)

-
-
iPhone Limit IP Address Tracking
- In your iOS Settings App (if you're using an iPhone), navigate to Wi-Fi > your Wi-Fi Network and toggle "Limit IP Address Tracking" - try turning it off it is currently turned on, try turning it on if it is currently off

-
-
Confirm Network Compatibility
- Ensure that both your phone and Chiller are connecting to a 2.4GHz Wi-Fi network, as this is the supported frequency for the Chiller (note that most modern wireless routers will automatically switch your device between 2.4GHz & 5GHz, but some have 2 separate networks, usually one is labeled 5GHz).
-
-
Check Signal Strength
- Move the Chiller closer to the router to ensure a strong signal.
- If your phone does not have full bars of Wi-Fi when you're standing by the Chiller, then the Chiller also does not have full signal strength and the setup won't work.
- Ensure there are no physical obstructions or electronic devices causing interference.
-
-
Restart Devices
- Restart the router to refresh its network settings.
- Restart the Chiller to reset its network connection.
-
-
Verify Wi-Fi Credentials
- Double-check that the Wi-Fi password entered is correct. Passwords are case-sensitive.
- Ensure the correct Wi-Fi network is selected, avoiding similar network names
-
-
Router Connectivity
- Verify that your router has an active internet connection by connecting another device to the same network and attempting to access the internet
-
-
- Tap 'Retry' in the app to start the provisioning process again.
- During the provisioning process, accept both prompts to join the network provided by the Chiller.
-
-
Manually Enter the 4-digit PIN:
- If scanning the QR code fails, manually enter the 4-digit PIN as displayed on the Chiller’s screen.
-
-
Test a Different Wi-Fi Network:
- Try connecting the Chiller to a different Wi-Fi network to determine if the issue is with the network settings.
- You can use a mobile phone hotspot as a temporary test to get the Chiller online. Note that you will need to update the Wi-Fi settings to your home network afterward for constant connectivity.
-
-
Check Router Settings:
- Ensure that the router settings do not have any restrictions or firewall settings that could block the Chiller from connecting.
- Disable any network isolation settings that may prevent devices from communicating.
-
-
Update Router Firmware:
- Ensure your router's firmware is up to date, as outdated firmware can cause connectivity issues.
-
-
Contact Support:
- If the issue persists, please contact our support team through the chat for further assistance. Provide details of the steps you have already taken to help expedite the troubleshooting process.