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Chiller/App Troubleshooting

Troubleshooting:

If you encounter difficulties during the Wi-Fi setup:

  • Move the chiller closer to the router to ensure a strong signal.
  • Restart the router to resolve potential connectivity issues.
  • Restart the chiller to refresh its network settings.

Support Access:

  • Should problems with Wi-Fi provisioning continue, Please reach out to our chat for further tips on troubleshooting provisioning.

If Wi-Fi provisioning fails, follow these steps to resolve the issue:

  • Check Signal Strength:

    • Move the Chiller closer to the router to ensure a strong signal.
    • Ensure there are no physical obstructions or electronic devices causing interference.

  • Restart Devices:

    • Restart the router to refresh its network settings.
    • Restart the Chiller to reset its network connection.

  • Verify Wi-Fi Credentials:

    • Double-check that the Wi-Fi password entered is correct. Passwords are case-sensitive.
    • Ensure the correct Wi-Fi network is selected, avoiding similar network names.

  • Confirm Network Compatibility:

    • Ensure that your phone and Chiller are connecting to a 2.4GHz Wi-Fi network, as this is the supported frequency for the Chiller.

  • Router Connectivity:

    • Verify that your router has an active internet connection by connecting another device to the same network and attempting to access the internet.

  • Reattempt Provisioning:

    • Tap 'Retry' in the app to start the provisioning process again.
    • During the provisioning process, accept both prompts to join the network provided by the Chiller.

  • Manually Enter SSID:

    • If scanning the QR code fails, manually enter the SSID and Wi-Fi credentials as displayed on the Chiller’s screen.

  • Test a Different Wi-Fi Network:

    • Try connecting the Chiller to a different Wi-Fi network to determine if the issue is with the network settings.
    • You can use a mobile phone hotspot as a temporary test to get the Chiller online. Note that you will need to update the Wi-Fi settings to your home network afterward for constant connectivity.

  • Check Router Settings:

    • Ensure that the router settings do not have any restrictions or firewall settings that could block the Chiller from connecting.
    • Disable any network isolation settings that may prevent devices from communicating.

  • Update Router Firmware:

    • Ensure your router's firmware is up to date, as outdated firmware can cause connectivity issues.

  • Contact Support:

    • If the issue persists, please contact our support team through the chat for further assistance. Provide details of the steps you have already taken to help expedite the troubleshooting process.

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